Global Experience
Over 15 years of Call Centre Experience for Global Brands
Robust Operation hours
24/7 Operations covering Worldwide Markets
Serviceable in 15 different languages to cater to English, Asian, Middle Eastern and European Markets
Award Winning Call Centre
Achievements for Clients
Year-over-year achievement of the “Service Pledge” to our clients
Staff turnover
Average staff turnover at 12%
High Staff Morale
Annual Thematic events to motivate staff morale
People Management
A diverse and multi-cultured call centre with a fun, energetic and inclusive workplace environment
Call for Performance
A strong “result-oriented mindset” set across the board. Our leaders are all Certified Call Centre Professionals
Service Innovator
A “service innovator” mindset that creates value added service to end customer, in persistent search for simpler and more efficient process for customer satisfaction and importantly, to look for added cost efficiency
Ongoing trust and support from our clients with over 14 years of strong business relationship
Our Key Strategies
Integrated Relationship, People, Performance & Communication
PCI Certified and ISO 27001 environment