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  • Who and Why

    Make The Right Call

    Make The Right Call offers you not just it’s call center
    facilities but acts as an extended integrated arm of your
    business. We take great care of your brand and
    understand the importance of customer satisfaction.

  • Who and Why

    Make The Right Call

    Our tagline “You will never get a 2nd chance to make the
    1st good impression” allows you to impress your
    customers with how much you care for their feelings,
    feedback and most of all, appreciate their business.

  • Who and Why

    Make The Right Call

    Our call center is customized and built with fun and
    vibrant in mind. We believe in “noise”….the noise that
    motivates.We achieve our aim by employing high quality
    professional Customer Care Officers/Brand Ambassadors.

  • Who and Why

    Make The Right Call

    Our focus is delivering a quality Customer Care service to
    your end customers or sales messages to the right
    decision maker of your targeted audience.

Goal & Mission
Philosophy
Diversity & Inclusion
Our Clients
About

About Make The Right Call

Excellent Customer Service

Make The Right Call has established a reputation for excellent customer service, producing results that brings repeat business fromyour customers. Our goal is to develop long-term relationships and become part of your sales and marketing team within your organization.

Operating at 24/7

Operating at 24/7, Make The Right Call works as an integrated extension of your business unit. Our call centre is based in Hong Kong, with the advantage of recruiting high quality multi-lingual (Asian, European, Middle Eastern Languages) Customer Care Officers to attend to your needs.

More

Phone
+852-31120682

Address
13F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong

Awards
  • 2008

    匯豐營商新動力 “優異獎狀”  HSBC Living Business Award “Certificate of Merit”

  • 2010

    Outstanding Call Centre Consultancy Award awarded by Capital CEO Supreme Service Awards

  • 2011

    Customer Relationship Excellence in the Outsourcing Team of the Year – Contact Centre

  • 2012

    Individual Award Contact Centre Service Gold Award Winner awarded by Hong Kong Association For Customer Service Excellence

  • 2012

    Contact Centre Service Bronze Award awarded by Hong Kong Association For Customer Service Excellence

  • 2012 / 2013

    People Site Certification (International Herald Tribune Team) Awarded by Asia Pacific Customer Service Consortium

  • 2013

    Contact Centre Service Silver Award awarded by Hong Kong Association For Customer Service Excellence

  • 2014

    Contact Centre Service Gold Award awarded by Hong Kong Association For Customer Service Excellence

  • 2013 / 2014

    People Site Certification (International Herald Tribune Team) Awarded by Asia Pacific Customer Service Consortium awarded by Asia Pacific Customer Service Consortium

  • 2006-2015

    商界展關懷 / 2006-2015 Caring Company Award by The Hong Kong Council of Social Service

Staffs Gathering for mid-Autumn Lunch

2015-06-09

Siver Award Ceremony by Hong Kong Association of Customer Excellence

2015-06-09

Interview by Business Community Forum Panelist on Diversity & Inclusion Program

2015-06-02

Corporate Social Responsibility – Spring cleaning in association with Home of The Loving Faithfulness

2015-06-09

Corporate Social Responsibility – Art Jamming in association with Hong Chi

2015-06-08

2014 Lunar New Year Lunch with Traditional Lou Hei

2015-06-06
Management Team

Gina Wong


Chief Executive Officer

Don Wasan


Call Centre Manager

Perry Suen


Call Centre Manager

Channing Lee


Assistant Call Centre Manager

Candice Wu


Call Centre Team Leader

Wing Yu


Call Centre Team Leader

Steve Kwok


Operations Director

Julia Lee


Call Centre Manager

Katherine Mak


Customer Support Manager

Sophine Tse


Call Centre Supervisor

Gary Luk


Call Centre Team Leader

Hammad Saleem


Call Centre Team Leader

Recruitment

If you have the passion to talk to people, loves listening to customers, adores challenges in resolving customer’s problems,

can’t live withoutdeadlines, enjoy working with great colleagues, we want to hear from you.

 

Please send your resume to hr@maketherightcall.com

Call Centre Managers

Call Centre Team Leaders

Customer Care Officers

 

Contacts

We are passion in resolving your service issues.

We love listening to your request and ideas on how you want to build your ideal customer journey.

You will be surprise what we can do with your ideas.

We are great service innovators from brining your current good service level to great service level, so pick up the phone or send us emails.

Phone
+852-31120682

Address
13F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong